Gear has to work. If it does not work for your intended purposes, then it is of no use to you. Hence we need to talk about returns, exchanges and refunds.
Returns
You can submit a return request by logging into your customer account, finding the order you wish to return and clicking the Return Items link.
Click Here To Start A Return
You have 30 days from the day of delivery (as indicated by the delivery confirmation) to return the product to us for any reason as long as the product meets Return Conditions and you obtain Return Authorization from our Customer Service Team.
Return Authorization
You will need to get an RA Number (Return Authorization Number) prior to shipping the product back to us. Make sure you have the last name of the person who placed the order or the order number handy - it helps speed up the return. You can email us or call us with this information. You will be asked to provide the reason for return and whether you would prefer a refund or exchange. Once the RA is issued - we will email it to you. You will need to print it out and put it inside your shipment. You will also need to write the RA number on top of the box. RA's are valid for 10 days from the date of issuance. Once expired, you will not be able to return the product using the RA.
Return Conditions
If the item is defective, see Defects/Warranty section below.
To return an item for reasons other than defect, it must be in "like new" condition, meaning it has not been used, exposed to the elements, mounted on other equipment, or incorporated into another device/apparatus. All returns are evaluated for compliance, and any evidence of non-compliance may result in damage fees being deducted from the refund. Additional restocking fees of up to 15% may apply if any parts (batteries, wrenches, manuals, screws, etc.) are missing.
Shipping costs for items that are damaged or incorrect will be covered by our company. For all other returns, customers will be responsible for the return shipping costs.
The following conditions must be met to ensure you receive a full refund:
- All items must be new, meaning in the same condition as when they arrived to you.
- Items cannot be returned if they have been used, worn, mounted, exposed to the elements, tested, assembled into a larger system, or disassembled for any reason.
- Items must be returned in their complete, original manufacturer's packaging. The original box must be placed inside a protective shipping carton. Do not attach the shipping label directly to the original product box, as this damages the packaging and may result in a restocking fee.
- If an item arrived in a blister pack, it can only be returned directly to the manufacturer.
- All original accessories, manuals, batteries, etc. must be included with the return.
- If you received a free gift or promotional item with your purchase, it must also be returned to receive a full refund. If the promotional item is not returned, we will deduct its retail value from your refund.
- The Return Authorization number must be clearly written on the outside of the return shipping box.
Replacements
We’re happy to assist with replacements in the event that your item arrives incorrect, defective, damaged, or with missing parts. In such cases, we can offer a replacement for the same item originally ordered. Please note that we’re unable to offer direct exchanges for different products at this time. If you’re interested in a different item, you’re welcome to return your original purchase and place a new order for the product you prefer. Replacements are typically processed within 5–10 business days after we receive your return at our warehouse.
Defects/Warranty
If you find your product to be defective anytime after you purchase it, the best course of action is to contact the manufacturer. If you can not locate the manufacturer's email or phone number, let us know and we can assist you in this process. Any product that is found to be defective after the first 30 days from the day of receipt has to go back to the manufacturer.
Refunds
Once your return passes the return evaluation process for compliance with our return conditions (3-5 business days) - we will process a refund to your credit card/PayPal account. It takes between 3-5 business days (depending on your financial institution) to post the refund information to your account. Once we confirm the refund with you - you will need to speak to your financial institution for any additional assistance.